I use the provider Cloudways to host this site and a few of my other projects. If you haven’t previously looked at Cloudways I would highly recommend you give them a look. See my Tools I Use page for a very brief wright up
One of the many reasons l like this company is they provide good Bot Protection via tight integrations with the WordPress plugin Malware Security along with some good data and dashboards.
Recently I noticed a few of my Cloudways hosted sites would not update the MalCare plugin. Instead, I would get the error
“An error occurred while updating MalCare Security – Free Malware Scanner, Protection & Security for WordPress: The update cannot be installed because we will be unable to copy
some files. This is usually due to inconsistent file permissions.”
![](https://geekshangout.com/wp-content/uploads/2022/04/Screenshot-2022-04-18-at-14.50.02-1024x430.png)
Solution
The issue is related to something Cloudways side rather than an issue with the plugin. So, I turned to IT troubleshooting 101 “turn it off and on again”
![](https://geekshangout.com/wp-content/uploads/2022/04/hytioaoa.gif)
Note: by following the below process you will lose your historic bot Protection data from the Cloudways portal.
- Logon to your Cloudways account.
- Click the Applications tab at the top and select your application/website
- On the left click Bot Protection.
- Set the status to inactive and wait a few seconds for the process to complete.
![](https://geekshangout.com/wp-content/uploads/2022/04/cloudways-bot-protection-02-1024x570.png)
- If you visit the admin page on your WordPress site, you should now see the plugin is now deactivated. Don’t activate it.
- Back on Cloudways set the Bot Protection feature back active and again wait a few seconds for the process to complete.
![](https://geekshangout.com/wp-content/uploads/2022/04/cloudways-bot-protection-03-1024x411.png)
- On your WordPress site you should now be able to successfully run the plugin update with error.
I can only assume by reenabling Bot Protection any required file level permissions are reinstated correcting the issue prevent the plugin update.
Thank you!
Thanks sooooo much. worked like a charm!